Getting lots of crash reports on Android game built with cocos2djs 3.9

Hello All,

I’m getting lots of crash reports on my game which I developed using cocos2djs 3.9, I’m loosing my user base because of these crashes.

Below are the highest number of crashes:
Native crash at /data/app/package_name-1/lib/arm/libcocos2djs.so
Native crash at /data/app-lib/package_name-1/libcocos2djs.so

Is there any way to solve it ? Will using crash reporting like crashlytics or apteligent help ?